The TQUK Level 3 Diploma in Business Administration is regulated by Ofqual.

Description

The TQUK Level 3 Diploma in Business Administration is regulated by Ofqual.

Qualification Purpose

The TQUK Level 3 Diploma in Business Administration aims to develop and give recognition of learners’ knowledge, understanding and competence of working relevant to business administration work roles. The qualification is suitable for learners working in a wide variety of business administrative roles such as: administration executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries. The purpose of the qualification is to provide learners with the skills, knowledge and competencies to support business systems, processes and services and contribute to making businesses more efficient and productive. These skills include the use of software packages, analysing and presenting business documents and managing projects as well as communication, team working, interpersonal skills and the ability to reflect on personal learning. Options are available to gain a more business focused qualification by including business specific units.

Entry Requirements

There are no specific entry requirements however learners should have a minimum of level two in literacy and numeracy or equivalent. However, it is likely that learners will have experience in a business or administration role although this is not a formal requirement. The qualification is suitable for learners of 16 years of age and above.

Progression

Learners who achieve this qualification can progress to a variety of other apprenticeship qualifications in management or customer service such as the Level 3 Diploma in Management or Level 3 Diploma in Customer Service and/or to job roles at managerial/ supervisory level.

Structure

To achieve a Level 3 Diploma in Business and Administration, learners must achieve a minimum of 58 credits: 27 credits from the Mandatory Group; a minimum of 13 credits from Optional Units Group A; a maximum of 10 credits from Optional Units Group B and a maximum of 8 credits from Optional Units Group C.

A minimum of 40 credits must be achieved at level 3 or above.

Mandatory Units

Title	Unit ref.	Level	Guided Learning hours	Credit Value
Communicate in a business environment	Y/506/1910	3	24	4
Manage personal and professional development	T/506/2952	3	12	3
Principles of business communication and information	R/506/1940	3	27	4
Principle of administration	Y/506/1941	3	27	6
Principle of business	D/506/1942	3	74	10

Optional Units A

Title	Unit ref.	Level	Guided Learning hours	Credit Value
Contribute to the improvement of business performance	D/506/1911	3	33	6
Negotiate in the business environment	H/506/1912	3	18	4
Develop a presentation	K/506/1913	3	11	3
Deliver a presentation	M/506/1914	3	17	3
Create bespoke business documents	T/506/1915	3	23	4
Contribute to the development and implantation of an information system	A/506/1916	3	21	6
Monitor information system	F/506/1917	3	43	8
Evaluate the provision of business travel or accommodation	J/506/1918	3	30	5
Provide administrative support in school	L/506/1919	3	33	5
Administer parking and traffic challenges, representation and civil parking appeals	F/506/1920	3	31	5
Administer statutory parking and traffic appeals	R/506/1923	3	42	6
Administer parking and traffic dent recovery	T/506/1932	3	35	5
Administer legal fee	J/506/1935	3	31	5
Build legal case files	L/506/1936	3	32	5
Manage legal case files	Y/506/1938	3	32	5
Manage an office facilty	K/506/1944	3	21	4
Analyse and present business data	M/506/1945	3	24	6
Produce business documents	Y/506/1809	2	24	3
Store and retrive information b	R/506/1811	2	19	4
Produce minitues of meetings	Y/506/1812	2	13	3
Handle mail	D/506/1813	2	15	3
Prepare text from shorthand	M/506/1816	2	46	6
Prepare text from recorded audio instruction	T/506/1817	2	15	4
Maintain and issue stationary supplies	Y/506/2295	2	18	3
Contribute to the organisation of an event	L/506/1869	2	23	3
Organise business travel accommodations	D/506/1875	2	23	4
Provide administrative support for meetings	H/506/1876	2	28	4
Administer human resource records	T/506/1879	2	28	3
Administer the recruitment and selection process	A/506/1883	2	25	3
Administer parking dispensations	R/506/1887	2	25	3
Administer finance	R/506/1890	2	21	4
Buddy a college to develop their skills	M/506/1895	2	19	3
Employee rights and responsibilities	L/506/1905	2	16	2
Support environmental sustainability in a	R/506/1954	4	38	4
Resolve administrative problem	D/506/1956	4	56	6
Prepare specifications for contracts	H/506/1957	4	23	4
Prepare text from note using touch typing	K/506/1815	2	26	4

Optional units B

Title	Unit ref.	Level	Guided Learning hours	Credit Value
Promote equilaty, diversity and inclusion in the workplace	T/506/1820	3	15	3
Manage team performance	A/506/1821	3	21	4
Manage individual’s performance	J/506/1921	3	20	4
Manage individual’s development in the workplace	L/506/1922	3	10	3
Chair and leading meetings	Y/506/1924	3	10	3
Encourage innovation	J/506/2292	3	14	4
Procure products and/or services	M/506/1928	3	35	5
Implement change	T/506/1929	3	28	5
Implement and maintain business continuity plans and processess	K/506/1930	3	25	4
Participate in a project	F/506/1934	3	19	3
Develop and maintain professional networks	J/506/1949	4	15	3
Develop and maintain an operational plan	Y/506/1955	4	24	5
Manage physical resources	K/506/1989	4	26	4
Prepare for and support quality audits	K/506/1992	4	17	3
Manage a budget	A/506/1995	4	26	4
Manage a project	R/506/1999	4	38	7
Manage business risk	L/506/2004	4	27	6
Recruitment, selection and induction	R/506/2909	4	33	6
Organise and delver customer service	L/506/2150	3	27	5
Resolve customer’s complaints	R/506/2151	3	22	4
Using email	T/506/4301	3	20	3
Word processing Software	Y/506/4629	3	45	6
Website Software	Y/506/4632	3	40	5
Spreadsheet Software	J/506/4626	3	45	6
Presentation Software	T/506/4623	3	45	6
Bespoke Software	J/506/4697	3	30	4
Database Software	T/506/4556	3	45	6

 Option units C

Title	Unit ref.	Level	Guided Learning hours	Credit Value
Principles of Leadership and Management	F/506/2596	3	50	8
Principles of market research	K/502/9933	3	40	5
Principles of marketing and evaluation	T/502/9935	3	50	7
Principles of digital marketing and research	F/502/9937	3	50	7
Principles of marketing stakeholder relationship	J/502/9938	3	16	3
Understanding of customer service environment	Y/502/2152	3	40	5
Understand the legal context of Business	D/502/1939	3	44	6
Principles of social media within a Business	R/503/9324	3	42	6

Barred combinations

This Unit	Is barred against this Unit
Evaluation the provision of business travel or accommodations (J/506/1918	Organize business travel or accommodation (D/506/1875)
Manage a Project (R/506/1999)	Participate in a Project (F/506/1934)

 

Guided Learning Hours

These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate provider of education or training. GLH for this qualification is 282 hours. Directed Study Requirements Learners are expected to study and complete aspects of their assessment portfolio in their own time. This additional time is expected to be approximately 298 hours over the cycle of the programme.

Total Qualification Time

This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes.Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment which takes place as directed by, but not under the supervision of, a lecturer, supervisor or tutor. The credit value for a qualification, where given, is determined by TQT, as one credit corresponds to 10 hours of learning.The total Qualification Time for this qualification is 580 hours.

Assessment

It is essential that all learners are assessed in English unless the qualification specification specifically states that another language may be accepted. This ruling also applies to all learner evidence presented for external quality assurance purposes. The qualification is assessed by internally set and marked assessments subject to external quality assurance. Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy/principles. All learning outcomes which assess knowledge and understanding (usually beginning with ‘understand’ or ‘know how to’) may be assessed through, for example, internally set and marked written assignments, tasks, records of oral or written questions, workbooks, or other portfolio evidence. Materials for internal assessment must be submitted to TQUK for approval before use and must be mapped to the relevant unit, learning outcome and assessment criteria. All learning outcomes and assessment criteria must be met to achieve a pass – there is no grading. Each unit within the qualification may have its own assessment requirements, assessment guidance and range.

• Assessment requirements are conditions of assessment that must be met by learners when undertaking their assessments to achieve the unit or meet a particular assessment criterion.

• Assessment guidance are areas that could be covered by learners in their assessments to achieve the unit or particular assessment criteria but are not mandatory.

• Useful Websites are resources that could be used by centres for the delivery of the qualification and by learners to support them with the completion of the unit.